Shipping and Store Policies
iSaveTractors is in full operation during the COVID-19 Pandemic, however there can be delays in transit time for shipped orders. Currently we observe USPS Priority Mail is the best service, however to some destinations it can take a few extra business days for final delivery. Please plan your projects accordingly.
During the COVID19 Pandemic we require all customers to accept the following Terms and Conditions when they place their order:
" By placing this order you acknowledge that due to the COVID-19 Pandemic there may be reasonable but unforeseen delays with shipping your order. Postage is nonrefundable for transit delays beyond our control. But as always, we are here to assist you as best as we can through these difficult times. "
We accept American Express, Discover, Mastercard and Visa through phone sales and website sales. We also accept PayPal payments through our website checkout. Checks and Money Orders are not accepted.
We offer affordable Shipping rates based on order value in the continental USA! Our economical standard in the USA uses UPS Mail Innovations, UPS Sure Post, and UPS Ground. We also offer Priority Mail as an expedited shipping service in the USA. UPS Overnight, UPS 2nd Day Air, UPS 3rd Day Air are also available for extra cost. Please contact our office for overnight shipping details. We ship international orders through APC which is then transferred to your country's postal service.
Orders received before 11:59PM EST will be processed and shipped the next business day.
Shipping Tracking: The best way to track our packages is with the following websites:
Shipments within the USA: https://www.ups-mi.net/packageID/
International Shipments: https://www.apc-pli.com/apc-tracking.html
Economy Shipping Rates:
Orders $0 - $49.99: $5.00
Order $50 - $99.99: $8.00
Order $100.00 - $299.99: $10.00
Order $300 - $999.00: $20.00
Alaska, Hawaii, Military Bases and US Territories:
Economy Shipping Method Only. Extended delivery time of 7 to 10 business days.
We ship international orders using American Postal Logistics. American Postal Logistics the package to your country's postal service after it clears your country's customs.
Please note that shipping to countries other than the USA, can take between 2 to 4 weeks.
Your country may also charge you taxes, duties, and other fees. Please check with your country's customs office for further information.
Return and Exchange Policy
You may return unopened, unused items within 30 days of delivery for a refund. Shipping costs are not refunded.
Refunds are normally processed within 5 business days after we receive it. It can take up to a week for your Bank or Credit Card company to process it on their end, but normally it is done very quick.
If you would like to exchange a product for another you may do so within 30 days. Unless there is a defect, you will be responsible for paying return shipping, any difference in product price, and the shipping of the new product.
If a return is received not in "New Re-sellable Condition," the refund may be rejected. In this case, we cannot guarantee to return your parts, so before returning make sure the item is in "New Re-sellable Condition."
What does Re-sellable Condition Mean?
Parts returned must be in unused condition, have no measurement marks, no dirt, grease, or grime on them. Packaging must be re-usable, and not excessively dirty.
(Updated 11/5/16) Non-defective items returned are subject to a 10% restocking fees.
If we make a mistake and send you an item other than what you ordered, we will fix it at no cost to you.
We receive inventory by the truck load and do our best to keep a constant stock for our customers. However, sometimes there are delays in our supply line. When this happens we will post clearly on the product page the back order status with an expected ship date.
In an effort to provide fast and convenient service, we process and ship orders ultra fast. As a result of this we cannot change or cancel orders once they have been placed. You're always welcome to return orders if you change your mind or ordered the wrong part. Please review your shopping cart, and address information carefully before completing your order.
We work very hard to ensure quality control among our product line, but let's face it, stuff happens occasionally. Don't fear, we stand behind our products. If you receive a defective part, let us know within a reasonable time frame of ordering (30 Days after order date). We will send you a return shipping label, and will fix your problem. If we can't fix the defect, we will send you another one and ensure it is right the second time around. Simple! The way it should be.
All iSaveTractors branded products carry a 1 year warranty. Contact us for further warranty claim information.
Replacements under warranty are free of charge however shipping is paid by the customer for international orders only.
Terms and Conditions