Shipping and Store Policies

Payments

We accept American Express, Discover, Mastercard and Visa through phone sales and website sales. We also accept PayPal payments through our website checkout. Checks and Money Orders are not accepted.

Shipping 

We offer affordable Shipping rates based on order value in the continental USA! We ship standard in the USA using UPS Mail Innovations, UPS Sure Post, UPS Ground. UPS Overnight, UPS 2nd Day Air, UPS 3rd Day Air are available for extra cost. Please contact our office for details. We ship international orders through APC which is then transferred to your country's postal service.

Handling

Orders received before 2PM EST will be processed and shipped the next business day. All orders received after 2PM EST will be shipped two business days later. Expedited order handling can be accommodated for an extra fee. Please call our office for details.

Tracking

Shipping Tracking: The best way to track our packages is with the following websites: 

Shipments within the USA: https://www.ups-mi.net/packageID/

International Shipments: https://www.apc-pli.com/apc-tracking.html

Shipping Rates:

Orders $0 - $49.99: $5.00

Order $50 - $99.99: $8.00

Order $100.00 - $299.99: $10.00

Order $300 - $999.00: $20.00 

International Shipping: 

We ship international orders using the United States Postal Service International Mail. USPS transfers the package to your country's postal service after it clears your country's customs.

Please note that shipping to countries other than the USA, can take between 2 to 3 weeks. 

Your country may also charge you taxes, duties, and other fees. Please check with your country's customs office for further information.

Return and Exchange Policy

You may return unopened, unused items within 30 days of delivery for a refund. Shipping costs are not refunded.

Refunds are normally processed within 2 business days after we receive it. It can take up to a week for your Bank or Credit Card company to process it on their end, but normally it is done very quick.

If you would like to exchange a product for another you may do so within 30 days. Unless there is a defect, you will be responsible for paying return shipping, any difference in product price, and the shipping of the new product. 

Restocking Fee

(Updated 11/5/16) Non-defective items returned are subject to a 10% restocking fees.

Shipping Errors

If we make a mistake and send you an item other than what you ordered, we will fix it at no cost to you.

Back Orders

We receive inventory by the truck load and do our best to keep a constant stock for our customers. However, sometimes there are delays in our supply line. When this happens we will post clearly on the product page the back order status with an expected ship date. 

Defective Products

We work very hard to ensure quality control among our product line, but let's face it, stuff happens occasionally. Don't fear, we stand behind our products. If you receive a defective part, let us know within a reasonable time frame of ordering (30 Days after order date). We will send you a return shipping label, and will fix your problem. If we can't fix the defect, we will send you another one and ensure it is right the second time around. Simple! The way it should be. 

Warranty

All iSaveTractors branded products carry a 1 year warranty. Contact us for further warranty claim information.

International Warranties

Replacements under warranty are free of charge however shipping is paid by the customer for international orders only.

Terms and Conditions

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Privacy Policy

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